Frequently Asked Questions

Consumers

Where our offices are located?
What Ι must do if Ι don't get my water bill?
When can I visit the WBL’s Offices in order to settle my bill?
Where are the WBL’s Offices located?
Which number should I call to report damage caused while your Offices are closed?
How can I be sure that the drinking water is of high quality?
I have found a leak in my plumbing installation and the water meter is registering water flow. Could you arrange for a competent person to repair the leak?

Department of Water Supply Re-connection or Disconnection

What should I do to avoid water supply disconnection in case I forget to settle my bill?
I am a registered consumer and I wish to disconnect the water supply at my premises. What should I do?
Although the quarterly charging period has not ended yet, I would like to find out the due amount today. What should I do?
What should I do in order to re-connect my water meter?
I dispute the accuracy of my water meter reading and I would like to request a relevant inspection. Which procedure should I follow?

Technical Services

Water Supply:

Which procedure should I follow in order to install a water meter at my house/apartment (premises) that is currently being constructed?
Which procedure should I follow in order to install a water meter on a floor that is currently being added to an existing building?
I have an old auxiliary building and I wish to install a second water meter. Which documents should I provide?
I closed my semi-basement and I would like to install a second water meter. What should I do in order to apply?
Which procedure should I follow in order to apply for water supply at Turkish/Cypriot premises / parcel?
Which procedure should I follow in order to apply for water supply at premises / parcel located outside the WBL area of supply?
Which is the procedure related to water supply for purposes of land development and/or division of land into plots?
How long does it take to install a new water meter?

Tenders and calls launched by the WBL:

How can I receive the tender terms in order to submit my own quote?