The Water Board of Lemesos in its campaign to enhance customer service, informs its consumers that they can now settle water bills over the internet as well, with the following commercial banks mentioned below:
1. Bank of Cyprus with Direct Banking system.
Telephone: 800 00 800
2. Hellenic Bank with Hellenic Net Banking system
3. Universal Bank with ibank system
Please bear in mind that you must contact your bank and create an account (User Name and Password) before you can proceed to make payments.
4. With JCC using VISA and ÌASTERCARD (of any bank):
Info: http://www.jccsmart.com and then click JCCepay.
You must first register as a member of this portal. Registration is free.
For more information please contact the Information Technology department of the Water Board at 25 830115 or 25 830116.
Bills can be settled at the Water Board Offices or at any Bank or Co-operative Society until the due date. At the Board’s Offices credit cards (Eurocard, Mastercard, Visa, Maestro) can also be accepted. A bill which is not settled by the due date can be paid either at the Water Board Offices or you may visit http://www.jccsmart.com and enter the 15digit number at the bottom of your bill and the initial amount of your bill.
If the surcharge amount of 10% has already been imposed on the overdue account, then the surcharge amount will be included in the next water bill to be received.
Automatic settlement of a bill by giving a direct debit instruction
The Water Board of Lemesos in collaboration with the Commercial and Cooperative Banks offers to its consumers the possibility of automatic settlement of their bills on their due date. When consumers decide to begin settlement of their bills by following the aforementioned procedure, they need to visit the offices of the Board and provide a certificate by the Bank/Cooperative Bank, indicating the name of the beneficiary and his/her International Bank Account Number (IBAN). The consumer will also have to present his/her ID card or passport. Periodically, consumers shall be kept informed about the settlement of their bill via a relevant statement of account.
In case of bills overdue, a surcharge of 10% will be imposed on the amount due and the Water Board could then proceed with the disconnection of the water supply without any further notice.
Disconnection Of Water Supply
In case a bill is not settled by the due date, the amount due including the penalty of 20% is transferred to the bill of the next period. If the account remains unpaid the Board can proceed to the disconnection of the water supply.
Sewerage Service Charge
In accordance with the Sewerage System Law 1971 – 2005, article 30, paragraph D, all property owners connected with the sewerage system are charged with an additional fee of £0,17 per cubic metre based on the water consumption.
In case of a bill not settled by the due date, a 20% surcharge is applied on the sewerage charge.
Board’s Access To The Water Meter
The ground around the water meter must be kept clear for ease of meter reading. Otherwise, the charge will be calculated as an estimate based on previous consumption.
Plumbing Installation Maintenance
The responsibility for the proper maintenance of the plumbing installation after the water meter lies with the consumer. Please check on a regular basis both your plumbing installation and your meter reading for possible leaks.
Checking For Underground Leaks
A simple and practical way for detecting possible underground leaks after the meter, is to stop using water for sufficient time as to let your water tank be filled up. Then, check your meter and if it is still registering consumption, this is an indication of a leak at some point after your meter. Please turn off the stopcock of your meter immediately to avoid any further leakage and call your plumber for detecting the possible leak and repairing your installation. After the repair, please contact the Consumers Department at the Water Board (tel.25 830 110).
You can now pay your water bill with your VISA credit card or Mastercard (of any bank) through JCC at www.jccsmart.com by following the instructions shown below:
If this is the first time, click “If you are a new customer please click here to register” for your initial registration. Enter the email and password you choose to login from now on.
Write the 15-digit number located at the bottom of the bill as well as the amount and click “pay bill” to proceed with the entry of your card number and the finalisation of the payment.
Please kindly note that there is no additional cost by using the above payment method. For more information please contact the Consumers department of the Water Board at 25 830111 or 25 830112.